CPP Mobile
UX/UI Design, Research
Overview
Optimizing login and onboarding for Cal Poly Pomona's official app. The purpose of this app is to access campus information and services
The CPP Mobile redesign is a project my team presented at the Cal Poly Pomona SheCodes Semester Long Project 2025 Presentation Day.
Design Team
Jeannette Ruiz, Erin Lee, Akari Narikawa, Carina Huang, Thuy An Nguyen, Joudi Heilani
My Roles
Research, Optimizing login and onboarding
The Problem
Users encounter frustration when they are prompted to re-enter information each time they open the app
The Current App
The current app prompts users to reselect their user type each time, leading to frustration.
Visual Identity
While collaborating with the design time, we ensured that the app design was in compliance with Cal Poly Pomona's official brand guidelines
Research
Over the course of a few weeks, we conducted research through various UX research methods such as card sorting, user interviews, surveys, and competitive analysis
From the research, we identified pain points and defined the information architecture to address these issues
Key pain points:
Repetitive login
Poor Navigation
40% of students reported experiencing difficulty in locating the resources they needed. This indicated challenges in navigation, organization, and visual clarity within the app
Informatioin Architecture
The Solution
Introduce Single Sign-On and onboarding, personalizing the app for each student
With Single Sign-On, users log in to their Cal Poly Pomona school account once and do not have to constantly log back in, increasing user satisfaction and reduces friction
Onboarding Tutorial
Users can easily access information through the navigation bar. Information is separated between Academics, Calendar, Campus Life, and Notifications.
Takeaway
Since this project was a collaborative project, I learned a lot by working closely with students from other disciplines with diverse perspectives and innovative ideas
